0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

Assertiveness Skills: Communicating with Authority and Impact

 
Course: 244   Type: RealityPlus   Duration: 2 Days
 
 

You Will Learn How To

  • Develop a positive, assertive style
  • Respond productively to challenging behaviour patterns in others
  • Build a personal skill set that will enable you to react positively in demanding situations
  • Improve your relationships through a productive and powerful attitude
  • Gain confidence in your ability to handle challenging situations
  • Generate the results you want when dealing with other people

Course Benefits

Professionals at all levels need the ability to project their thoughts and ideas with an assertive communication style. The skill of expressing opinions confidently and clearly is critical. Through workshops, practise sessions, video demonstrations, self-assessments, real-playing and role-playing activities, you gain the confidence to behave assertively. You learn to set boundaries, send the right verbal and non-verbal cues and respectfully ask for what you want.

Who Should Attend

Business professionals, team leaders, and those who wish to build successful, assertive communication skills.

RealityPlus
Experiential activities, including real-playing and role-playing, allow you to simulate real-world situations and practice the skills and techniques presented throughout the course. Activities include:

  • Practising assertive introductions
  • Defining assertive and non-assertive behaviour
  • Recognising assertive characteristics
  • Modelling assertive behaviour options
  • Assertively managing real-world pressures and demands
  • Profiling your conflict handling style
  • Applying assertiveness techniques
  • Reacting rapidly to common challenges
  • Planning successful outcomes
  • Giving and receiving structured feedback

Related Courses

  • 284 Critical Thinking and Problem Solving
  • 294 Influence Skills
  • 292 Communication Skills
  • 290 Management Skills
  • 297 Personal Skills for Professional Excellence
  • 341 Negotiation Skills
  • 904 Responding to Conflict
  • 345 Delivering Dynamic Presentations
  • 219 Business and Report Writing

 
The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. RealityPlus is a trademark of Learning Tree International.
   Assertiveness Skills

Upcoming Dates

8 - 9 Sep, 2008
London
10 - 11 Nov, 2008
London
12 - 13 Jan, 2009
Edinburgh
12 - 13 Jan, 2009
London
16 - 17 Mar, 2009
London
18 - 19 May, 2009
London
22 - 23 Jun, 2009
Edinburgh
20 - 21 Jul, 2009
London

For complete schedule, please visit www.learningtree.co.uk
 
http://www.learningtree.co.uk/courses/uk244.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

Assertiveness Skills: Communicating with Authority and Impact

 
Course: 244   Type: RealityPlus   Duration: 2 Days   PMI: 11
 
 
Course Content
 

Assertiveness Essentials

Recognising modes of interactive behaviour

  • Characteristics of passive, aggressive, passive-aggressive and assertive behaviour
  • Critical attributes of assertive behaviour
  • Distinguishing the modes in action
  • Identifying areas of personal vulnerability
  • Responding productively to manipulation

Real-time assertiveness skills

  • Capturing the essentials of an interaction
  • Determining when a situation calls for assertive action
  • Managing the what and how of interactions
  • Articulating the results you want to achieve

Enhancing your success through effective influence strategies

  • Guiding effective choices using an assertiveness process model
  • Creating powerful outcomes that work

Assertiveness as an Expression of Personal Power

Pinpointing patterns that drive behaviour

  • Recognising the influences of personal history on behaviour
  • Exploring how identity, habits and fear impact results
  • Creating new patterns of personal effectiveness

Mapping how people handle conflict

  • Enhancing your ability to respond constructively to conflict
  • Assessing your preferred style
  • Building an adaptative approach to conflict
  • Choosing the right approach at the right time

Building Your Assertiveness Skill Set

Tools and techniques for building your assertiveness style

  • Keeping the conversation on track
  • Giving yourself time to think
  • Creating clarity in confusing situations
  • Getting your point across in meetings
  • Saying no productively
  • Deflecting criticism and personal attack
  • Handling bullying and pressure

Taking responsibility

  • Owning your point of view
  • Giving up blame to enhance your effectiveness
  • The power of "I" statements

Putting techniques into practice

  • Accurately assessing your situation
  • Selecting the appropriate tools for the situation
  • Planning for productive results

Transcending Challenging Situations

Articulating what you want

  • Setting assertiveness goals
  • Defining preferred outcomes
  • Creating new assertiveness habits
  • Asserting "up" to supervisors and leaders for more productive outcomes

Giving and receiving feedback

  • Applying a four-step process to plan for difficult conversations
  • Staying factual in emotionally charged situations
  • Providing a powerful rationale for shifts in behaviour
  • Managing yourself in demanding situations
  • Applying best practices under pressure

Mastering Assertiveness Practicalities

Actualising your preferred behaviours and responses

  • Acquiring insight and awareness through journaling
  • Developing a personal action plan
  • Reinforcing the rewards of change
  • Recognising areas where you need support

Applying assertiveness skills to your real-world challenges

  • Gaining fresh perspective on troublesome situations
  • Creating and practising new behaviours
  • Planning your assertiveness strategy
  • Adopting an attitude of responsibility and respect
  • Taking the next step!
 
http://www.learningtree.co.uk/courses/uk244.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

Assertiveness Skills: Communicating with Authority and Impact Tuition

 
Course: 244   Type: RealityPlus   Duration: 2 Days   PMI: 11
 
 

Course 244 Tuition

£ 1,095Standard Tuition
Tuition with a Savings Plan
£ 49010-Day Training Pass
£ 915Flex-Training Pass
£ 1,46010-Training Vouchers
£ 1,5605-Training Vouchers
£ 985Alumni Gold Tuition

Your Course Fee Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Lunch
  • Course Completion Certificate
  • FREE participation in the Learning Tree Professional Certification Programmes (including related exams)
  
 

Tuition Savings Plans

Flex-Training Pass
  • 3 Courses for £2 750
  • As little as £915
  • Savings as much as 50%
  • 3 courses in 24 months
10-Day Training Pass
  • Save as much as £770 per course
  • Any combination of courses
  • Only £2,450
Training Vouchers
  • Save as much as £535 per course
  • Fully transferable
  • As low as £1,460 per course
Alumni Gold Discount Attend your first course and you will receive a personalised Alumni Gold Discount card, entitling you to save as much as £200 on each course you take in the following 24 months. Take just one course every two years, and you will be entitled to ongoing discounts...year after year. You save 10%.
* Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course - and then pay only if you feel the course was well worth the fee.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.co.uk/courses/uk244.htm