0800 282 353 or +44 1372 364610
Productivity through Education®
 
 

Assertiveness Skills: Communicating with Authority and Impact

 
Course: 244   Duration: 2 Days   PMI: 11
 
 

You Will Learn How To

  • Demonstrate and model assertive behaviour for win-win outcomes
  • Gain self-awareness of your attitudes, behaviour patterns and habits
  • Develop a positive, proactive response to difficult behaviours in others
  • Exhibit confidence in your ability to address challenging situations
  • Enhance your skill set using proven tools, tactics and techniques
  • Generate the results you want when dealing with others

Course Benefits

Professionals at all levels need the ability to project their thoughts and ideas with an assertive communication style. The skill of expressing opinions confidently and clearly is critical. In this course, you gain the knowledge and skills to proactively and effectively apply appropriate levels of assertiveness in a professional environment. You also design a personalised action plan to further develop your assertiveness skills for use back at work.

Who Should Attend

Anyone interested in building effective and assertive communication skills, including business, nonprofit, government and educational professionals, team and project leaders.

RealityPlus™

Experiential activities, including real-playing and role-playing, allow you to simulate real-world situations and practise the skills and techniques presented throughout the course. Activities include:
  • Practising assertive communication
  • Exhibiting confident body language
  • Developing assertive characteristics
  • Modelling assertive behaviour options
  • Assertively managing real-world pressures and demands
  • Profiling your conflict-handling style
  • Applying assertiveness techniques
  • Responding proactively to common challenges
  • Planning successful outcomes
  • Giving and receiving structured feedback

Related Courses

  • 284 Critical Thinking and Problem Solving
  • 294 Influence Skills
  • 292 Communication Skills
  • 290 Management Skills
  • 297 Personal Skills for Professional Excellence
  • 904 Responding to Conflict
  • 345 Delivering Dynamic Presentations
  • 903 Public Speaking
  • 910 Achieving Excellence in Customer Service

 
PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. RealityPlusTM is a trademark of Learning Tree International, Inc.
   Assertiveness Skills

Upcoming Dates

UK Dates

27-28 FebLondon
21-22 MayEdinburgh
6-7 JunLondon
28-29 AugEdinburgh
3-4 SepLondon
3-4 DecEdinburgh

For complete schedule, please visit www.learningtree.co.uk
 
http://www.learningtree.co.uk/courses/uk244.htm
 
 
0800 282 353 or +44 1372 364610
Productivity through Education®
 
 

Assertiveness Skills: Communicating with Authority and Impact

 
Course: 244   Duration: 2 Days   PMI: 11
 
 
Course Content
 

Introduction

  • Identifying goals and themes
  • The power of self-awareness
  • Establishing the value of mutual benefit

Assertiveness Essentials

Recognising modes of interactive behaviour

  • Considering critical attributes of assertive behaviour
  • Identifying characteristics of nonassertive behaviour
  • Acknowledging areas of personal vulnerability and opportunity
  • Responding appropriately to manipulation or bullying

Contextual and situational considerations

  • Asserting 360 degrees: Peers, direct reports, bosses and vendors
  • Assessing the impact of organisational culture
  • Accommodating intercultural norms
  • Navigating power relationships within the organisation

Expressing Personal Power

Pinpointing patterns of behaviour

  • Raising self-awareness
  • The role of personal history
  • Exploring how identity, fear and habits impact results
  • Creating new personal effectiveness

Mapping how people handle conflict

  • Enhancing your ability to respond to conflict
  • Recognising your conflict style as a factor in assertiveness
  • Responding differently to different situations
  • Considering the role of emotional and social intelligence

Overcoming Challenging Situations

Applying viable assertiveness techniques

  • Deciding which situations call for assertiveness
  • Witnessing the dynamics of constructive and destructive interactions

Adopting effective assertiveness strategies

  • Developing options to respond productively
  • Identifying your assertiveness style and adapting your approach
  • Giving up blame and focusing on solutions
  • Seeing the win-win potential of cooperation
  • Finding the root cause through effective questioning

Building Your Assertiveness Skill Set

Committing to assertive and skillful outcomes

  • Developing powerful nonverbal communication
  • Accepting responsibility for resolution
  • Initiating improved communication
  • Communicating clearly in complex situations
  • Deflecting criticism and personal attacks

Developing the tools

  • The power of "I" statements
  • Saying "no" productively
  • Addressing difficult issues using the DESC approach
  • Pushing through resistance
  • Selecting the appropriate tools

Mastering Assertiveness

Establishing a proactive assertiveness style

  • Taking time to think clearly
  • Modelling productive approaches
  • Responding to everyday situations
  • Giving and receiving feedback

Practising effective assertiveness principles

  • Leveraging a four-step process model
  • Accurately assessing your situation
  • Targeting desired outcomes
  • Measuring results

Launching Your Assertiveness Plan

Constructing an assertiveness action plan

  • Adopting an attitude of responsibility and mutual respect
  • Committing to timelines and outcomes
  • Prioritising changes in assertive behaviour

Putting the "action" into the assertiveness action plan

  • Constructing a blueprint for your action plan
  • Applying best practices under pressure
  • Reinforcing your newly developed assertiveness skills for long-term value
  • Scheduling time to assess progress
  • Practising assertive behaviours
  • Modifying your action plan to accommodate change
 
http://www.learningtree.co.uk/courses/uk244.htm
 
 
0800 282 353 or +44 1372 364610
Productivity through Education®
 
 

Assertiveness Skills: Communicating with Authority and Impact

 
Course: 244   Duration: 2 Days   PMI: 11
 
 
Course Fees
£ 1,225Standard Fee
Fee with a Savings Plan
£ 1,2252-Course Passport
£ 1,0853-Course Passport
£ 1,0004-Course Passport
£ 1,600Voucher 10-Pack

Your Course Fee Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate
  • FREE participation in the Learning Tree Professional Certification Programmes (including related exams)
  
 

Savings Plans

2-Course Passport
  • 2 Courses in 12 months for £2,450
  • As little as £1,225 per course
  • Savings up to 45% per course
3-Course Passport
  • 3 Courses in 24 months for £3,250
  • As little as £1,085 per course
  • Savings up to 50% per course
4-Course Passport
  • 4 Courses in 24 months for £4,000
  • As little as £1,000 per course
  • Savings up to 55% per course
Training Vouchers
  • Save as much as £675 per course
  • Fully transferable
  • As low as £1,600 per course
* Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course - and then pay only if you feel the course was well worth the fee.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrolment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.co.uk/courses/uk244.htm