0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

ITIL v3 Managers Bridge

 
Course: 198   Type: Course Workshops   Duration: 5 Days
 
 

You Will Learn How To

  • Prepare for and take the ITIL v3 Managers Bridge exam
  • Define the concept of Service Management as a practice
  • Identify the Service Lifecycle as the core of ITIL v3
  • Assess how the Service Management processes contribute to the Service Lifecycle
  • Explain the objectives, scope, activities and roles for all of the ITIL v3 processes
  • Recognise how technology enables the Service Lifecycle

Course Benefits

The ITIL v3 Managers Bridge exam provides a fast track to gaining the ITIL v3 Expert certification. In this course, you gain the knowledge necessary to take the ITIL v3 Managers Bridge exam, which is offered at the end of this course. In addition, this course covers new ITIL v3 content and introduces the Service Lifecycle, which forms the core of ITIL v3.

Who Should Attend

Those who hold the ITIL Service Manager Certificate (v1 or v2) or enough credits from the v1-v2 Foundation and Practitioner certifications and would like to obtain the ITIL v3 Expert certification through the successful completion of the ITIL v3 Managers Bridge exam.

Course Workshops

Workshops provide knowledge of Service Lifecycle processes that are new or significantly changed in ITIL v3 from previous versions. Workshops include:
  • Applying Service Management as a practice
  • Identifying Service Strategy processes and implementation challenges
  • Linking Service Catalogue Management to business value
  • Implementing Continual Service Improvement to support the Service Lifecycle
  • Planning Service Management technologies
  • Taking the ITIL v3 Service Manager Bridge Certification exam

Related Courses

  • 192 ITIL® v2-v3 Foundation Certification Bridge
  • 991 ITIL® v3 Intermediate Qualification: Service Operation
  • 992 ITIL ® v3 Intermediate Qualification: Service Transition
  • 993 ITIL ® v3 Intermediate Qualification: Service Design
  • 994 ITIL ® v3 Intermediate Qualification: Continual Service Improvement
  • 995 ITIL® v3 Intermediate Qualification: Operational Support and Analysis
  • 996 ITIL® v3 Intermediate Qualification: Release, Control and Validation
  • 997 ITIL® v3 Intermediate Qualification: Planning, Protection and Optimisation
  • 998 ITIL® v3 Intermediate Qualification: Service Offerings and Agreements

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce.
   ITIL v3 Managers Bridge

Upcoming Dates

1 - 5 Dec, 2008
London
16 - 20 Feb, 2009
London
27 Apr - 1 May, 2009
London
3 - 7 Aug, 2009
London

For complete schedule, please visit www.learningtree.co.uk
 
http://www.learningtree.co.uk/courses/uk198.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

ITIL v3 Managers Bridge

 
Course: 198   Type: Course Workshops   Duration: 5 Days
 
 
Course Content
 

Introduction

The background of ITIL v3

  • Why ITIL needed to change
  • Exploring the new structure of ITIL

Service Management as a practice

  • How Good Practice can assist an organisation
  • Describing a Service and the concept of Service Management as a practice
  • Defining Service Management

What's New in ITIL v3

Generic processes

  • Service Catalogue
  • Risk
  • Definitive Media Library
  • Service Change
  • Change types

Specific processes

  • Service Strategy: Financial Management
  • Service Design: IT Service Continuity Management
  • Service Transition: Change Management
  • Service Operation: Problem Management

Service Lifecycle

The structure of the Service Lifecycle

  • Exploring the scope, components and interfaces of the ITIL Library
  • Identifying the objectives and business value of each Lifecycle phase
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement

Terminology and definitions

  • Key Service Management concepts
  • Identifying how these concepts can be used as part of a successful ITSM project or operation

Service Management Models

  • Comparing Service Strategy Fundamentals
  • The importance of people, processes, products and partners for Service Management
  • Communicating Service Transition policy
  • Explaining conflicting balances in Service Operation
  • The role of measurement for Continual Service Improvement
  • Balancing some of the opposing forces within Service Management

Processes and Functions

Service Strategy

  • The four main activities in the Service Strategy process
  • Identifying the objectives and scope for Service Portfolio Management and Demand Management

Service Design

  • Recognising the roles and key metrics for Service Catalog Management
  • The key activities of Information Security and Supplier Management

Service Transition

  • Exploring the scope and basic concepts for Transition Planning and Support
  • Roles and challenges for Release and Deployment Management and the DIKW model

Service Operation

  • Key metrics of Event, Request and Access Management
  • Communicating the methods and benefits of interfacing Service Operation to self-help capabilities

Continual Service Improvement

  • Explaining the high level objectives, basic concepts, process activities, roles and metrics
  • The 7-step improvement process

Organisational structure of key functions

  • The Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management

Service Management in the Organisation

Analysing IT Service Management roles

  • The roles and responsibilities of the Service owner
  • Determining organisational structure using the RACI model

Technology and architecture

  • Considering generic requirements
  • How Service Automation assists with integration

Implementation Considerations and Industry Guidance

  • Implementing Service Management
  • Complementary industry guidance for ITIL v3
  • COBIT
  • ISO/IEC 20000
  • CMMI
  • Balanced Scorecard
  • Quality management
  • OSI
 
http://www.learningtree.co.uk/courses/uk198.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

ITIL v3 Managers Bridge Tuition

 
Course: 198   Type: Course Workshops   Duration: 5 Days
 
 

Course 198 Tuition

£ 2,095Standard Tuition
Tuition with a Savings Plan
£ 1,40010-Day Training Pass
£ 1,095Flex-Training Pass
£ 1,34510-Training Vouchers
£ 1,4405-Training Vouchers
£ 1,890Alumni Gold Tuition

Your Course Fee Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Lunch
  • Course Completion Certificate
  • FREE participation in the Learning Tree Professional Certification Programmes (including related exams)
  
 

Tuition Savings Plans

Flex-Training Pass
  • 3 Courses for £3,275
  • As little as £1,095
  • Savings as much as 45%
  • 3 courses in 24 months
10-Day Training Pass
  • Save as much as £695 per course
  • Any combination of courses
  • Only £2,795
Training Vouchers
  • Save as much as £750 per course
  • Fully transferable
  • As low as £1,345 per course
Alumni Gold Discount Attend your first course and you will receive a personalised Alumni Gold Discount card, entitling you to save as much as £205 on each course you take in the following 24 months. Take just one course every two years, and you will be entitled to ongoing discounts...year after year. You save 10%.
* Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course - and then pay only if you feel the course was well worth the fee.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.co.uk/courses/uk198.htm