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TRAINING YOU CAN TRUST
 
 

ITIL v3: Achieving Foundation Certification

 
Course: 197   Type: Course Workshops   Duration: 3 Days
 
 

You Will Learn How To

  • Prepare for and take the ITIL v3 Foundation Certification Exam
  • Identify opportunities to develop IT processes using ITIL v3
  • Interact with IT teams using ITIL terminology and concepts
  • Explore the components of Service Management processes
  • Recognise the importance of IT and business integration
  • Explain the benefits of Continual Service Improvement to the organisation

Course Benefits

The IT Infrastructure Library (ITIL) v3 is the current version of the most widely adopted best practice framework for IT management. Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organisation. In this course, you take the ITIL v3 Foundation Certification Exam on the final day of class. The unique structure and format of this course follows the guidelines of the testing body and provides comprehensive coverage of the ITIL v3 Foundation Certification Exam topics.

Who Should Attend

Those who want to achieve ITIL v3 Foundation Certification. General IT knowledge is assumed.

Course Workshops

Attendees gain knowledge of the Service Life cycle and the integration of IT and the business need through ITIL v3. Workshops include:
  • Exploring ITIL principles to reduce hardware failure
  • Leveraging ITIL processes for software deployment
  • Enhancing competitive advantage with ITIL Service Strategies
  • Increasing organisational value with ITIL contributions
  • Generating efficient audits through ITIL maturity
  • Daily exam practice and review sessions
  • Taking the ITIL v3 Foundation Certification exam

Related Courses

  • 192 ITIL® v2-v3 Foundation Certification Bridge
  • 188 ITIL® v2: Change, Configuration & Release Management
  • 189 ITIL® v2: Service Desk, Incident & Problem Management
  • 211 Introduction to Business Analysis
  • 212 Building an Effective Business Case
  • 381 Business Process Re-engineering
  • 288 Change Management: People and Process
  • 289 Disaster Recovery Planning
  • 290 Management Skills

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce.
   ITIL v3: Achieving Foundation Certification

Upcoming Dates

27 - 29 Aug, 2008
London
10 - 12 Sep, 2008
London
17 - 19 Sep, 2008
London
1 - 3 Oct, 2008
London
15 - 17 Oct, 2008
London
22 - 24 Oct, 2008
London
5 - 7 Nov, 2008
London
19 - 21 Nov, 2008
London
26 - 28 Nov, 2008
London
10 - 12 Dec, 2008
London

For complete schedule, please visit www.learningtree.co.uk
 
http://www.learningtree.co.uk/courses/uk197.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

ITIL v3: Achieving Foundation Certification

 
Course: 197   Type: Course Workshops   Duration: 3 Days   PMI: 17
 
 
Course Content
 

ITIL Fundamentals

Origins, development and governance

  • Defining IT Service Management
  • Reviewing the structure and scope of the Foundation Certification Examination
  • People, process, technology and partners

The Five Core Processes

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Service Management as a Practice

Concepts of Service Management

  • The efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, Roles and Processes

The Service Life cycle

  • The ongoing design, development and utilisation of services
  • Utility and Warranty
  • Service Design and the business
  • IT and the business integration

ITIL v3 Core Concepts

Identifying and documenting the services

  • Service Portfolio
  • Service Catalogue
  • Business case
  • Risk
  • Service model
  • Service provider
  • Supplier
  • Service Level Agreement (SLA)
  • Operational Level Agreement (OLA)
  • Contract
  • Service Design Package (SDP)

Data information and knowledge

  • Configuration Management System
  • Service Knowledge Management System (SKMS)
  • Definitive Media Library (DML)

Optimising the infrastructure

  • Service Request
  • Change and Release
  • The seven Rs of Change Management
  • Event, Alert and Incident
  • Problem and Workaround
  • Known Error and Known Error Database (KEDB)
  • Service Measurement
  • Availability
  • Diagrams to illustrate the infrastructure

ITIL v3 Key Principles and Models

Service Strategy

  • The three types of Service Providers
  • Perspective, position, plan or pattern

Service Design

  • Service Portfolio design
  • Technology design
  • Process design
  • Insourcing, outsourcing and partnership

Service Transition

  • The Service V model
  • Business value, asset and configuration management

Service Operation

  • Quality of Service vs. Cost of Service
  • Reactive vs. proactive

Continual Service Improvement

  • Plan, Do, Check, Act
  • Business mission, goals and objectives

ITIL v3 Processes

The roles in Service Management

  • Defining the market
  • Strategic assets
  • Service Level Management
  • Information Security Management
  • Supply Management

Resilience and reliability in Service Management

  • Availability Management
  • Event Management
  • Release and Deployment Management

Service Management Functions and Roles

Outlining IT organisation functions

  • Service Desk function
  • Technical Management function
  • IT Operations function
  • Process owner
  • Service owner

Defining service roles

  • Service Design roles
  • Service Transition roles
  • Service Operation roles
  • Continual Service Improvement roles
 
http://www.learningtree.co.uk/courses/uk197.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

ITIL v3: Achieving Foundation Certification Tuition

 
Course: 197   Type: Course Workshops   Duration: 3 Days   PMI: 17
 
 

Course 197 Tuition

£ 1,395Standard Tuition
Tuition with a Savings Plan
£ 73510-Day Training Pass
£ 915Flex-Training Pass
£ 1,46010-Training Vouchers
£ 1,5605-Training Vouchers
£ 1,255Alumni Gold Tuition

Your Course Fee Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Lunch
  • Course Completion Certificate
  • FREE participation in the Learning Tree Professional Certification Programmes (including related exams)
  
 

Tuition Savings Plans

Flex-Training Pass
  • 3 Courses for £2 750
  • As little as £915
  • Savings as much as 50%
  • 3 courses in 24 months
10-Day Training Pass
  • Save as much as £770 per course
  • Any combination of courses
  • Only £2,450
Training Vouchers
  • Save as much as £535 per course
  • Fully transferable
  • As low as £1,460 per course
Alumni Gold Discount Attend your first course and you will receive a personalised Alumni Gold Discount card, entitling you to save as much as £200 on each course you take in the following 24 months. Take just one course every two years, and you will be entitled to ongoing discounts...year after year. You save 10%.
* Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course - and then pay only if you feel the course was well worth the fee.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.co.uk/courses/uk197.htm