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ITIL v2: Change, Configuration and Release Management Practitioner Certification

 
Course: 188   Type: Course Workshops   Duration: 5 Days
 
 

You Will Learn How To

  • Prepare for and take the ITIL Change, Configuration and Release Management Certification Exam
  • Plan key activities for Change Management, Configuration Management and Release Management
  • Define the monitoring and reporting requirements of key performance indicators and achievements
  • Organise the relationships between the Change, Configuration and Release Management processes
  • Propose continuous improvements for the Change, Configuration and Release Management processes
  • Optimise the Change, Configuration and Release Management processes

Course Benefits

By implementing the Change, Configuration and Release Management processes, IT departments can control what is in the infrastructure and manage how and when changes are made. In this course, you learn how to plan, implement and optimise the Change, Configuration and Release Management processes and gain the skills necessary to take the ITIL Change, Configuration and Release Management Certification Exam.

Who Should Attend

Those who want to achieve ITIL certification. Knowledge at the level of Course 187, "ITIL® v2: Achieving Foundation Certification", or Course 197, "ITIL® v3: Achieving Foundation Certification", is assumed. The ITIL Foundation Certificate (v2 or v3) is required to take the ITIL Certification exam on the final day of class.

Course Workshops

You gain knowledge of the Change, Configuration and Release Management processes. Workshops include:
  • Identifying key considerations for managing a CMDB
  • Establishing criteria to ensure quality Releases
  • Optimising Change Management procedures to ensure successful implementations
  • Setting guidelines for key performance indicators
  • Integrating the activities of the processes

Related Courses

  • 189 ITIL® v2: Service Desk, Incident and Problem Management
  • 288 Change Management: People and Process
  • 381 Business Process Re-engineering
  • 296 Project Management: Skills for Success
  • 290 Management Skills
  • 211 Introduction to Business Analysis
  • 222 Leadership Skills: Success Through Teamwork
  • 252 Strategic Planning
  • 275 Leading Virtual and Remote Teams

 
The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce.
   ITIL v2: Change, Configuration and Release Management

Upcoming Dates

12 - 16 Jan, 2009
London
9 - 13 Mar, 2009
London
11 - 15 May, 2009
London
20 - 24 Jul, 2009
London
28 Sep - 2 Oct, 2009
London

For complete schedule, please visit www.learningtree.co.uk
 
http://www.learningtree.co.uk/courses/uk188.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

ITIL v2: Change, Configuration and Release Management Practitioner Certification

 
Course: 188   Type: Course Workshops   Duration: 5 Days   PMI: 29
 
 
Course Content
 

Introduction and Overview

  • Managing, organising and optimising the Change, Configuration and Release Management processes
  • Controlling the changing environment
  • Ensuring quality Releases
  • Mapping the infrastructure Configuration

Planning the Key Change, Configuration and Release Management Activities

Change Management

  • Determining the objectives and scope
  • Defining the roles and responsibilities
  • Performing risk assessments and obtaining approval

Release Management

  • Establishing Release policies
  • Planning the monitoring and reporting of process effectiveness

Configuration Management

  • Defining the Configuration Management Database (CMDB) scope
  • Determining Configuration Item (CI) naming conventions
  • Planning for CMDB data discovery, collection and population

Monitoring and Reporting

  • Monitoring and managing the Change, Configuration and Release Management activities
  • Identifying key issues impacting effective operation
  • Establishing metrics and management information
  • Developing and monitoring critical success factors and key performance indicators

Exchanging Information

  • Establishing information exchange between the Change, Configuration and Release Management processes
  • Integrating with other Service Management processes

Maintaining the Procedures

  • Mapping Change, Configuration and Release Management procedures to daily work activities
  • Defining criteria for Change prioritisation
  • Planning resource allocation for Releases
  • Ensuring CMDB quality through verification and audit

Establishing Change Management

Classifying, prioritising and approving Changes

  • Considering business, technical and financial aspects of Change
  • Performing risk and impact assessments
  • Scheduling and resource allocation

Change Manager responsibilities

  • Filtering Requests for Change (RFC)
  • Selecting Change Advisory Board (CAB) and CAB/Emergency Committee membership
  • Ensuring effectiveness through Post-Implementation Review

Organising Release Management

Planning for Releases

  • Determining requirements for full, delta and package Releases
  • Establishing Definitive Hardware Store (DHS) and Definitive Software Library (DSL)
  • Confirming software licence compliance

Designing, building and configuring Releases

  • Build management
  • Constructing back-out plans
  • Ensuring fit-for-purpose testing

Distribution and installation

  • Considering all technical and non-technical aspects of Releases
  • Managing the logistics
  • Training and communicating to all stakeholders

Applying Configuration Management

  • Establishing your Configuration baselines
  • Managing physical and logical relationships
  • Identifying downtime through Status Accounting

Optimising the Change, Configuration and Release Management Processes

  • Utilising key performance indicators
  • Conducting reviews for process effectiveness
  • Establishing ongoing quality improvements
  • Applying quality standards
  • Auditing for performance and achievements
 
http://www.learningtree.co.uk/courses/uk188.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

ITIL v2: Change, Configuration and Release Management Practitioner Certification Tuition

 
Course: 188   Type: Course Workshops   Duration: 5 Days   PMI: 29
 
 

Course 188 Tuition

£ 2,095Standard Tuition
Tuition with a Savings Plan
£ 1,40010-Day Training Pass
£ 1,095Flex-Training Pass
£ 1,34510-Training Vouchers
£ 1,4405-Training Vouchers
£ 1,890Alumni Gold Tuition

Your Course Fee Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Lunch
  • Course Completion Certificate
  • FREE participation in the Learning Tree Professional Certification Programmes (including related exams)
  
 

Tuition Savings Plans

Flex-Training Pass
  • 3 Courses for £3,275
  • As little as £1,095
  • Savings as much as 45%
  • 3 courses in 24 months
10-Day Training Pass
  • Save as much as £695 per course
  • Any combination of courses
  • Only £2,795
Training Vouchers
  • Save as much as £750 per course
  • Fully transferable
  • As low as £1,345 per course
Alumni Gold Discount Attend your first course and you will receive a personalised Alumni Gold Discount card, entitling you to save as much as £205 on each course you take in the following 24 months. Take just one course every two years, and you will be entitled to ongoing discounts...year after year. You save 10%.
* Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course - and then pay only if you feel the course was well worth the fee.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.co.uk/courses/uk188.htm