Frequently Asked Questions

What is this course about? This course covers the software and disk-related aspects of PC configuration and troubleshooting. You learn not only the logical architecture of a disk, but also how to recover data from corrupted disks. For example, you use a disk editor to examine and modify the logical structures on a hard disk, including the boot record, the partition table and the FATs (File Allocation Tables). You then learn how to recover "crashed" hard disks using techniques that repair these structures and how to use special tools for NTFS disks. Two other disk-related topics are also covered in the course-using advanced partitioning utilities to resize disk partitions and creating binary ("Ghost") disk images. The Windows Registry section of the course covers the structure and basic functioning of this critical Windows component. You learn how to safely back up, edit and restore the Registry as well as the solutions to some common Registry-related problems. What background do I need? Although this course does not require a technical background, if you do not have any previous experience with PC maintenance, we highly recommend that you first take Course 145, Hands-On PC Configuration and Troubleshooting. If you have some previous experience with PC maintenance (installing adapter cards, configuring CMOS setup memory, etc.), then you have the necessary background knowledge for this course. In addition, because a bootable DOS diskette is a common tool used to begin the repair process on a crashed hard disk, some familiarity with basic DOS commands, such as DIR, DEL and COPY is helpful. Who will benefit from this course? The practical skills taught in this course benefit PC support/maintenance specialists, PC LAN managers, PC systems integrators, PC users who need to learn how to recover damaged disk files, and anyone who needs to squeeze the maximum amount of DOS memory from his or her PC. Will PC users as well as PC support specialists benefit from this course? Definitely. There are three major benefits of teaching basic data recovery skills to PC users. You can: Save money by reducing the number of service calls to already overloaded PC support units. Increase productivity by reducing system down time. Prevent disastrous virus infections by teaching users how to scan new software for potential virus contamination. (This is especially important for PC users connected to LANs!) How does this course relate to Course 145? This course concentrates on the software and disk side of PC configuration while Course 145, Hands-On PC Configuration and Troubleshooting, provides a comprehensive introduction to PC configuration and troubleshooting, with an emphasis on PC hardware. Which disk management and data recovery programs does the course cover? In the hands-on exercises the course uses: Norton Utilities, Norton Ghost, McAffee ViruScan, Partition Magic, Disk Explorer for NTFS and GetDataBack for NTFS. Will this course help me prepare for the CompTIA A+ Certification exam? Yes. This course, along with an A+ Certification Exam study guide (provided to all participants) fully prepares you for the CompTIA A+ 220-602, 220-603 and 220-604 exams.Course 145, Hands-On PC Configuration and Troubleshooting, fully prepares you for the CompTIA A+ Essentials exam. The combination of these two courses covers all of the topics currently offered in CompTIA A+ Certification exam scheme. These two courses are approved by CompTIA as CompTIA Authorized Quality Curriculum (CAQC). This means that the content of these courses meets high quality standards and aligns to the CompTIA A+ Certification exam topics. These courses are excellent preparation for this exam. How much time is spent on each topic? Content Hours Basic concepts of data recovery 2.0 Disk drive architecture 2.0 Recovering files and directories 1.5 Troubleshooting lost and cross-linked clusters 1.5 Surviving hard disk drive disasters 2.0 Advanced disk partitioning and hard disk backup 2.0 Protecting your data 2.0 Fighting spyware and malware 2.0 Managing the Windows Registry 2.5 Configuring the hardware in the Windows environment 2.0 Operating system configuration and support 1.5 Networking fundamentals 1.5 Times, including the workshops, are estimates; exact times may vary according to the needs of each class. What kinds of hands-on exercises will I perform during the course? Hands-on exercises represent the majority of the course and include: Recovering deleted files Exploring the logical structures (Root Directory, FATs) of a disk with a disk editor Repairing "lost" and "cross-linked" clusters Creating an emergency rescue disk Restoring a damaged partition table Repartitioning the hard disk with Partition Magic Exploring NTFS disks Cloning partitions with Ghost Recovering an accidentally formatted hard disk Detecting and eliminating viruses Detecting and preventing macro viruses Building a customised Bart PE emergency repair disk Editing the Windows Registry Examining PC hardware configuration Installing and configuring a TCP/IP network I have some experience restoring accidentally deleted files and configuring memory. Will this course be too elementary for me? Many of the advanced techniques covered in this course will probably be new to you-for example, using a sector editor to repair a damaged boot record or partition table. More experienced participants are encouraged to carefully review the brochure page to ensure that the topics covered meet their needs. How does this course relate to other Learning Tree courses? Other courses that might be of interest include: 551, Windows® XP Professional: A Comprehensive Hands-On Introduction provides the knowledge and skills to successfully install, configure, and manage Windows XP Professional in your organisation 595, Windows Server® 2003: A Comprehensive Hands-On Introduction offers the essential foundation for managing your Windows Server 2003 system 950, Windows Vista®: A Comprehensive Hands-On Introduction offers the knowledge and skills to install, maintain and secure a Windows Vista environment