Frequently Asked Questions

What is this course about? This course covers the whole range of PC configuration, troubleshooting and upgrade techniques. It concentrates on the physical aspects of identifying and preventing hardware problems and introduces PC memory and system file configuration issues. Who will benefit from this course? This course has been designed for those whose responsibilities include: Maintaining, troubleshooting and repairing PC systems Upgrading PC systems (installing additional memory, disk drives, displays, cards, etc.) Installing and configuring new software applications What background do I need? This course does not require a technical background or previous experience with PC maintenance. However, some familiarity with basic user-level PC skills (using a text editor, basic Windows XP navigation, etc.) is assumed. Does the course help PC users as well as PC support people? Definitely. Teaching basic troubleshooting skills to PC users saves money by: Reducing the number of service calls to already overloaded PC support units Eliminating the cost of time wasted waiting for the system to be repaired At least 50% of all PC problems have simple solutions easily fixed by knowledgeable PC users. Common faults include loose cables, improper switch settings, incorrect CMOS setup parameters, etc. I've been maintaining PCs for the last 2 years. Is this course too elementary? Not at all. Here is a short list of the course topics that may be of interest to the more experienced participant: Troubleshooting the PC using Power-On Self-Test (POST) video and audio codes CPU types and socket differences PC bus systems: ISA, EISA, PCI, AGP, USB and FireWire Memory hardware and packaging: DRAM, EDO, ECC, DDR-SDRAM, DDR-2, DDR-3, RAMBUS, SIMMS, DIMMS, RIMMS Understanding PC memory areas and configuring memory management statements Using dedicated hardware diagnostic programs to resolve IRQ and DMA conflicts Installing E-IDE and SCSI hard drives (hardware configuration, disk partitioning and formatting) Causes and solutions to hard drive size barriers Configuring CD-ROM/DVD-ROM real-mode drivers to allow installation of Windows XP from CD-ROM (when hard drive does not contain an operating system) Using device management tools under Windows XP Do we work on "live" systems in class? Yes. In contrast to other PC troubleshooting courses, the exercises in this course are all performed on "live" systems. After learning about a particular PC component, you actually configure, install and test the component in your PC system. The basic strategy of this course is to learn by doing. You completely disassemble a Pentium IV-based PC and reconstruct and reconfigure the system piece-by-piece. Along the way, you learn how to troubleshoot all the common PC hardware and software problems. How much time is spent on each topic? Content Hours The PC family and components 2.5 The motherboard: components and Bus types 3.5 The power supply 0.5 Preventative maintenance and a troubleshooting strategy for PCs 2.5 Displays and display adapters 1.0 PC communication devices 2.5 Expanding and troubleshooting memory 2.5 Diskette drives 0.5 Hard disk drives 3.0 CD-ROM and DVD drives 2.5 Installing and configuring Windows 2.5 Times, including the workshops, are estimates; exact times may vary according to the needs of each class. What types of PCs are covered? The configuration, troubleshooting and upgrading techniques covered in this course are applicable to all PCs and clones. The course uses custom-built workstations based on Intel Pentium motherboards. This course does not cover maintenance of Apple computers. Will this course help me prepare for the CompTIA A+ Certification exam? Yes. This course fully prepares you for the CompTIA A+ Essentials exam. Course 150, Advanced PC Configuration, Troubleshooting and Data Recovery: Hands-On, the follow-on to this course, along with an A+ Certification Exam study guide (provided with Course 150) fully prepares you for the CompTIA A+ 220-602, 220-603 and 220-604 exams. The combination of these two courses covers all of the topics currently offered in CompTIA A+ Certification exam scheme. These two course are approved by CompTIA as CompTIA Authorized Quality Curriculum (CAQC). This means that the content of these courses meets high quality standards and aligns to the CompTIA A+ Certification exam topics. These courses are excellent preparation for this exam. How does this course relate to other Learning Tree courses? Other courses that might be of interest include: 150, Advanced PC Configuration, Troubleshooting and Data Recovery: Hands-On offers the advanced skills required to maximise the performance of PC systems, troubleshoot problems, and recover lost data and files 551, Windows® XP Professional: A Comprehensive Hands-On Introduction provides the knowledge and skills to successfully install, configure and manage Windows XP Professional in your organisation 950, Windows Vista®: A Comprehensive Hands-On Introduction offers the knowledge and skills to install, maintain and secure a Windows Vista environment