Customer Service or Enrol: 0800 282 353 or +44 1372 364610
  Employment Opportunities
  Current Openings

Qualified candidates seeking consideration should send their
CV with cover letter and salary history to:

  Learning Tree International
  Attn: Vanessa Frampton
  Human Resources Manager
  Mole Business Park
  Leatherhead
  Surrey, KT22 7AD
  ukjobs@learningtree.com
  Fax: 01372 364655
  (Please, no phone calls)

Outbound Sales Manager

Reports to:
Public Course Sales Director (PCSD)

Basic function:
Accountable for all aspects of the Outbound Sales department, including but not limited to, the leadership, management, development and success of two teams of Outbound Public Course Sales Representatives. Providing motivation and development to the teams, focusing on pre-determined goals whilst maintaining adherence to company policies and procedures.

Specific responsibilities include:
Driving the Business
  • Work with PCSD and Marketing Director to identify new business opportunities
  • Conduct regular territory reviews to identify opportunities and areas for concern
  • Maintain consistency of territory and opportunity across the rep population
  • Create and implement key facility management strategy
  • Conduct regular, thorough analysis of outbound sales performance, using available data effectively
  • Develop and deliver incentives that drive performance and behavior
  • Drive public course revenue through a robust enrolment strategy
  • Manage outbound sales rep commission plan
Developing the People
  • Budgetary responsibility for outbound training budget
  • Source and manage the delivery of appropriate training
  • Provide the senior sales rep with the tools to help meet sales targets and assist in developing the team by mentoring and developing call quality, holding regular meetings, developing best practices, managing recruitment, and managing appropriate team training
Owning the Process
  • In PCSD's absence manage monthly reviews, teleconfs and management meetings
  • Budgetary responsibility for incentives, meetings and travel
  • Use company reports to identify achievement of productivity measures, taking a pro-active approach to ensure all reps meet these targets
  • Ensure compliance with company policies and procedures

Personal characteristics:
  • Graduate calibre
  • Minimum of 3 years proven track record of management and leadership of a sales team
  • Track record of successful selling; account development and senior level
  • Excellent communication skills
  • Target oriented team player with a desire to build a career of high achievement
  • Proactive in all responsibilities that may arise
  • Excellent presentation skills

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Customer Service Representative

Reports to:
Customer Services and Inbound Team Leader

Basic function:
The key interface between sales and admin, communicating with the customer pre and post-enrolment to ensure all paperwork is received and processed. Liaise with the customer on any query they may have regarding their attendance and their experience of Learning Tree whilst identifying opportunities to enhance the customer experience

Specific responsibilities include:
  • Record all customer information in accordance with Learning Tree protocol while providing excellent customer service
  • Respond to phone and web enquiries
  • Confirm course attendance and monitor wait lists
  • Openly evaluate customer course feed back with customers
  • Be knowledgeable of Learning Tree courses, curriculum and certification programmes
  • Other duities as required

Qualifications and skills:
  • Graduate calibre
  • One year of customer service or sales experience
  • Confident and presentable
  • Experience working in a demanding customer support environment
  • Excellent oral and written communications skills and organisational skills
  • Ability to work in a team environment
  • Energetic and enthusiastic with a 'can do' mentality, able to work under pressure and meet deadlines
  • Confident, fast learner and success oriented

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Outbound Sales Executive

Reports to:
Outbound Sales Team Leader

Basic function:
In this mainly office-based role, you will be required to spend the majority of your time preparing and making outgoing telephone calls following up internally generated leads. You will be required to gain sufficient knowledge of our products and credibility with the customer to convert at least 10% of these calls into firm orders or course bookings.

Specific responsibilities include:
  • Managing and prioritizing leads generated as the basis of a daily action plan
  • Generating and increasing revenues by selling Learning Tree’s values and products to key contacts and individuals within your geographical territory
  • Effective management of your territory to ensure consistency of performance and accuracy of forecasts
  • Pro-actively meet and exceed productivity targets and adhere to Corporate policies and procedures
  • Work closely with colleagues across the business to ensure that internal and external customers consistently receive the highest levels of service
  • Manage provision of proposals, tender documents and general information to your contacts to ensure that Learning Tree is established as the No.1 provider of IT training within your client base
  • Occasionally organise and conduct well-qualified meetings with key decision makers in your territory

Qualifications and skills:
  • Graduate calibre
  • Proven track record of exceeding customer expectations and sales targets, ideally in a telesales business-business environment (not necessarily IT based)
  • Excellent verbal and visual communication skills
  • Energetic and enthusiastic with a 'can do' mentality
  • Highly motivated team player capable of influencing a wide range of personalities
  • Target oriented with a desire to build a career of high achievement
  • Open to a challenging, ever-changing, innovative role

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Account Manager (Management Curriculum)

Reports to:
Business Development Manager

Basic function:
Manage and develop Learning Tree business within key corporate accounts. Achieve revenue, margin and quality targets.

Specific responsibilities include:
  • Sell Learning Tree Management and Business Skills Training portfolio to key corporate accounts, development accounts and prospect accounts
  • Produce highly customer-focused On-Site proposals and presentations
  • Promote On-Site business within a designated territory both in the UK and internationally
  • Organise and conduct well-qualified meetings with key decision makers as necessary
  • Produce and maintain account plans that set out a strategy for achieving revenue and margin growth
  • Production and presentation of sales forecasts
  • Support and guide the logistical support team by generating weekly action plans and review meetings
  • Contribute to Learning Tree's quest for continuous improvement of its quality and communications

Qualifications and skills:
  • Graduate calibre
  • Experience in sales/account management, ideally within business services
  • UK driving license
  • Confident, highly presentable and a strong communicator
  • Good presentation skills
  • Ability to build and maintain mutually beneficial customer relationships
  • Ability to develop and work to an agreed business plan

Personal characteristics:
  • Team and self-motivator: Energy, enthusiasm and drive are prerequisites
  • Mentally dexterous
  • Highly organised
  • Flexible
  • Creative and innovative
  • Target and success driven
  • Team orientated
  • A flexible approach to working hours as and when required

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Account Manager

Reports to:
Corporate Sales Manager

Basic function:
Manage and develop Learning Tree business within key corporate accounts. Achieve revenue, margin and quality targets.

Specific responsibilities include:
  • Sell Learning Tree Training portfolio to key corporate accounts, development accounts and prospect accounts
  • Produce highly customer-focused On-Site proposals and presentations
  • Promote On-Site business within a designated territory both in the UK and internationally
  • Organise and conduct well-qualified meetings with key decision makers as necessary
  • Produce and maintain account plans that set out a strategy for achieving revenue and margin growth
  • Production and presentation of sales forecasts
  • Support and guide the logistical support team by generating weekly action plans and review meetings
  • Contribute to Learning Tree's quest for continuous improvement of its quality and communications

Qualifications and skills:
  • Graduate calibre
  • Experience in sales/account management, ideally within business services
  • UK driving license
  • Confident, highly presentable and a strong communicator
  • Good presentation skills
  • Ability to build and maintain mutually beneficial customer relationships
  • Ability to develop and work to an agreed business plan

Personal characteristics:
  • Team and self-motivator: Energy, enthusiasm and drive are prerequisites
  • Mentally dexterous
  • Highly organised
  • Flexible
  • Creative and innovative
  • Target and success driven
  • Team orientated
  • A flexible approach to working hours as and when required

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Customer Service or Enrol: 0800 282 353 or +44 1372 364610