In this course, you acquire the key skills, best practices and behaviors of effective managers—leadership, delegation, motivation, empowerment, communication and vision—and powerful techniques for getting the best from people. You develop a proactive customer-focused approach, enhance your leadership abilities through emotional intelligence and create a management vision for success.

 

This course provides the coaching skills to develop the potential of your employees, peers and others. Through practical workshops and role-playing exercises, you enhance your leadership style with proven coaching techniques. You learn how to structure a framework for mutually effective learning; develop the coaching skills, attitudes and behaviours to foster success at all levels; and recognise and adapt to individual and situational differences.

 

In this course, you learn how to facilitate outcome-oriented results in meetings and other facilitative contexts through planning, collaboration and consensus. You gain facilitation skills proven to dramatically increase productivity, run meetings efficiently, produce better plans, and make smarter decisions. You also take away templates and worksheets helpful for facilitation back at your office.