In this course, you acquire the key skills, best practices and behaviors of effective managers—leadership, delegation, motivation, empowerment, communication and vision—and powerful techniques for getting the best from people. You develop a proactive customer-focused approach, enhance your leadership abilities through emotional intelligence and create a management vision for success.

 

In this course, you develop the skills to maximise performance and value in your staff using clear, agreed performance plans and constructive, future-focused appraisals. You also learn how to work in partnerships with your employees to align individual development with organisation goals as well as foster commitment to success through effective communication.

 

This course provides the coaching skills to develop the potential of your employees, peers and others. Through practical workshops and role-playing exercises, you enhance your leadership style with proven coaching techniques. You learn how to structure a framework for mutually effective learning; develop the coaching skills, attitudes and behaviours to foster success at all levels; and recognise and adapt to individual and situational differences.