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Additional ITIL Resource
The APMG has a new
ITIL® Credit Profiler Tool that allows you to map your qualifications against the ITIL scheme.
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ITIL® Training
The Information Technology Infrastructure Library (ITIL®) addresses the increased demand for IT departments to align with—and help achieve—their organisations' overarching business goals. ITIL is a consistent and comprehensive documentation of best practices used worldwide, along with exams for levels of professional certification that acknowledge an individual's qualifications.
Because many organisations in both public and private sectors make ITIL Certification mandatory for their IT professionals, it is more critical than ever that you're fully prepared and confident when taking your exams. Learning Tree ITIL training ensures that you will be.
Whether you want to achieve ITIL certifications or are looking for practical tips for implementing ITIL in your organisation, Learning Tree is your first choice for comprehensive ITIL instruction and exam preparation. Along with our reputation for truly effective training, you also benefit from a complete ITIL curriculum. And if you're not satisfied that we delivered more than you expected, you don't pay! That's been our Guarantee of Satisfaction since 1974, and it continues today.
Download ITIL chart as a PDF
Based on ITIL Qualification Scheme Diagram © OGC's Official Accreditor – The APM Group Limited 2012.
ITIL 2011
A refreshed version of ITIL—ITIL 2011 edition—has been released. ITIL 2011 is an update, not a new version, and reflects the evolution of best practices. While the basic principles and concepts of ITIL remain the same, the supporting processes and practices evolve to ensure they continue to be relevant and useful in today’s IT service management environment. Because the basic principles of ITIL are intact, ITIL qualifications remain relevant for any prior and current released versions.
We have aligned our ITIL classes to the refreshed exam syllabi, as indicated below.
Updated to ITIL 2011
ITIL Foundation Certificate (2 credits)
1197 - Achieving ITIL® Foundation CertificationITIL Implementation (nonaccredited, noncertification)
3811 - Putting ITIL® into Practice: A Roadmap for TransformationITIL Lifecycle Modules (3 credits each)
982 - ITIL® Intermediate Qualification: Service Strategy993 - ITIL® Intermediate Qualification: Service Design
992 - ITIL® Intermediate Qualification: Service Transition
991 - ITIL® Intermediate Qualification: Service Operation
994 - ITIL® Intermediate Qualification: Continual Service Improvement
ITIL Capability Modules (4 credits each)
995 - ITIL® Intermediate Qualification: Operational Support and Analysis996 - ITIL® Intermediate Qualification: Release, Control and Validation
997 - ITIL® Intermediate Qualification: Planning, Protection and Optimisation
998 - ITIL® Intermediate Qualification: Service Offerings and Agreements
ITIL Complementary Modules
3801 - Achieving Change Analyst Certification within ITIL® ServiceManagement (1.5 credits)
3902 - Achieving ISO/IEC 20000 Foundation Certification (1 credit)
3903 - Achieving ISO/IEC 20000 Practitioner Certification (1.5 credits)
3904 - Achieving ISO/IEC 20000 Auditor Certification (1 credit)
Managing Across the Lifecycle (5 credits)
983 - ITIL® Intermediate Qualification: Managing Across the Lifecycle17 credits are required to take the Managing Across the Lifecycle Examination
See additional ITIL Complementary Certification courses that
earn ITIL credits »
Questions? Check out our ITIL and IT Service Management Q&A for frequently asked questions. To discuss your ITIL Certification path, call us at
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo™ is a Trade Mark of the Office of Government Commerce. The APMG Swirl Change Analyst Device is a Trade Mark of APM Group Ltd.
